Part 7 - Mini-test 01
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Mini-test TOEIC – Part 7 – Test 01
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Questions 153-154 refer to the following e-mail.
Date: April 22
To: All managers
From: Alan Turing
Re: Company Tennis Tournament
Please distribute this notice to all full-time employees.
It’s that time of the year again – time to dust off your racket for our annual company
tennis tournament! We were so pleased with the exceptional turn-out last year, and
we’re hoping to see all of you again for more fun! We’ll be holding the tournament at the
same location as last year, the Lanark Country Club, on Sunday, May 26. The matches
start at 1:30, followed by our usual patio party and gourmet barbeque at 6:30. The price
has gone up slightly to $40 because our caterer is charging more. But we’re also offering
some more valuable prizes this year, including a 62-inch LCD TV for the winner and
laptop computers for second and third place. So, we’re hoping to see some competitive
spirit! Space is limited to 48; so, hurry and sign up. You can sign up with Ashley Briggs
in Accounting. We’re looking forward to seeing you there!
153. What is different about this year’s tennis tournament?Correct
154. What reason is given for the slight price increase?Correct
Questions 155-156 refer to the following notice.
Clarendon Hotels and Resorts – Franchise Development
Clarendon is focused on moving forward. We keep our brand consistent and
strong by managing a standard of quality product and service that is second to
none, making Clarendon a name that customers can trust. Our expansion strategy
covers all of the key areas of support for a successful hotel business. We take our
relationships with franchisees seriously and offer lucrative financial packages.
Summary of Fees
- INITIAL FEE: $75,000 (USD)
- ROYALTY FEE: 5% of Gross Room Revenue annually
- MARKETING CONTRIBUTION: 2% of Gross Room Revenue annually
This applies to the U.S. and Canada only. The information provided here is a
summary and does not include all fees and costs. For complete information about
fees, services, and licensing requirements, please request a copy of the Clarendon
Franchise Information Package from our head offices in Philadelphia.
155. Who is this information intended for?Correct
156. How much could a franchisee make in the first year?Correct
Questions 157-159 refer to the following notice.
Caldera Junior Bicycle Hitch Recall
Northwind Cycle is recalling the Caldera Junior bicycle accessory for repair. If you
think you may have an affected Caldera Junior, stop using it immediately! The hitch
connecting it to the bicycle can fail, causing the Caldera Junior to become unstable,
which may result in injury. The Caldera Junior “tandem bicycle accessory” consists of
a frame, wheel, seat, pedals, and handlebars. It attaches to the back of a standard
bicycle by a hitch. Bicycle stores and retailers nationwide sold the Caldera Junior from
March 2000 through July 2001. Caldera Juniors were also sold under the name
“Caldera Mongoose,” with a “Mongoose” logo appearing on the frame. The recalled
Caldera Junior has the model number AC 100, AC 200, or AC 300, on the top tube.
Also, recalled Caldera Juniors have an aluminum sleeve on the hitch between the
bicycle and the Caldera Junior. Caldera Juniors with nylon or plastic sleeves on the
hitch are not included in this recall. Contact us or the retailer from whom you
purchased your bike to get a new hitch. Northwind Cycle can be reached at 800-626-
2811 between 8 a.m. and 5 p.m. Central Time, Monday through Friday, for a free
replacement hitch and instructions.
157. What is a Caldera Junior according to the notice?Correct
158. Which models of the Caldera Junior are not being recalled?Correct
159. What reason is given for the recall?Correct
Questions 160-162 refer to the following advertisement.
Patak – Isn’t your home worth it?
In business for four generations, Patak is renowned for its high quality, its vast
knowledge of hand-knotted carpets, and its excellent customer relations. We deal only
in genuine oriental and Persian carpets and rugs of the highest quality, with detail,
workmanship, value, and hand-made beauty that machine-made imitations simply
cannot match. All of our carpets are 100% handmade and take months or years to
complete because the knots are hand-tied to a density of 400 per square inch! Our
collection consists of the finest quality rugs made by Pakistani master weavers who
have passed down the skill from generation to generation for centuries. They are
made of the highest-quality materials: 100% New Zealand wool with highlights of
silk. Isn’t your home worth that kind of quality? Shop conveniently online at our
website and search through a huge selection of hand-picked oriental carpets and rugs
we have in stock! With this much selection, we’re confident you will find the carpet
that’s right for your home. All prices include international door-to-door delivery,
which can take as little as three days! Stop by and browse. You’ll be glad you did.
160. What products does this company offer?Correct
161. How can potential customers view their products?Correct
162. Why do these rugs and carpets take so long to make according to the ad?Correct
Questions 163-164 refer to the news article.
NEW YORK – Synchia Enterprises, Inc. announced Monday that it has named
Gary Myers as its new chief financial officer. Myers, formerly executive vice
president and CFO at LoveJoy Co., will begin his new position June 12th. He
will report directly to the Synchia Chairman and chief executive, Michael
Myers, 52, replaces Cathy Fines, who is moving over to run Synchia’s
fledgling on-line music sales operation. There had been talk of moving Fines
out of the CFO position for weeks, as Synchia’s earnings came in below
target and the company’s stock faltered.
“Gary has a track record of helping companies to generate greater value, and
his expertise in financial management, in addition to his significant
experience in the consumer business, will boost our growth across the
company,” Spooner said in a written statement.
163. What is happening at Synchia Enterprises?Correct
164. According to the article, why is this change being made?Correct
Questions 165-166 refer to the following memorandum
Date: Tuesday, Oct. 15
To: All employees
This weekend, the office will be closed for painting, and no employees will be allowed in the
building. Although official company policy discourages employees from working overtime
hours from home, an exception will be made in this case. However, you should be sure to get
prior approval for your overtime from your manager. Also, log on to the system from home
when you start work, and remember to log off when you are finished. The painters will be here
on Saturday morning, and they have requested that all office furniture be moved into the
hallway. So, you are asked to leave work at 5:00 on Friday to give the maintenance staff a
chance to rearrange the furniture. Your cooperation is appreciated.
165. What is happening at the office?Correct
166. What do staff members need to do in order to work overtime?Correct
Questions 167-170 refer to the following e-mail.
Received: Monday, June 4th, at 8:32 p.m.
Re: Appointment Cancellation
I apologize for having to cancel our appointment last Friday at the last minute. There
was some urgent business at another job site, and I had to attend to it personally. I hope
that we can reschedule for sometime next week.
Also, in your last e-mail you asked for some different options with regard to materials
and our turn-around time. The sample books I couriered to you last week are the
standard wallpapers that we use – 1.75 meter-wide, printed. But we have also started
using a new process with large, floor-to-ceiling rolls that produces a papered wall without
seams. The papers are the highest grade, and most have silk highlights. As your project
is a luxury apartment complex, these products may better suit your needs. This is a
specialty process, requiring special equipment, and so there would be additional
charges on top of our usual labor costs. Since you would be doing so many units in your
building, perhaps we could offer you a discounted rate on the labor. I will discuss this
possibility with our sales manager and let you know when we meet.
With regard to our turn-around time, using standard-process papers we would be able to
complete the 15 units in one week. The seamless wallpaper application process makes
use of a large roller mechanism; so, potentially, we could complete the work in 3 days.
Again, I am sorry to cancel our appointment. Please let me know at your earliest
convenience when you would like to reschedule. Thank you.
All Walls, Inc.
167. Why was the appointment with Mr. Walker cancelled?Correct
168. What kind of service does this company offer?Correct
169. What did Mr. Lasco do for Mr. Walker the previous week?Correct
170. How long does Mr. Lasco estimate the job will take?Correct
Questions 171-173 refer to the following advertisement.
Come to the Briars Resort to experience a unique conference center, with
everything to make your business meetings or conferences productive in a beautiful
lakeshore and woodland setting. Our facility offers a highly-trained convention staff
and well-appointed rooms, with all of the equipment you’d expect from a state-of
the-art convention center. But our location in the Gatineau Hills north of the nation’s
capital also offers a beautiful and tranquil natural setting. Within driving distance of
Ottawa and Montreal, with easy access to Ottawa International Airport, our 230
acres of golf, marina, lakefront, restaurants, shops, 240 guest rooms and convention
facilities are within a few hours drive or flight to Toronto, Ontario’s financial hub.
The Briars Staff has years of expertise in planning meetings, conventions, retreats
and special events, enabling us to handle the decisions, details and timing involved
in all manner of business conferences. Thus, we are confident that your group will
experience a memorable and successful meeting. Our newly-constructed Thompson
Hall adds another 15,500 square feet of meeting and convention space to over
35,000 sq. ft. of flexible, functional meeting/conference space, meaning we can
accommodate 20 to 2,000 attendees.
The Briars is the perfect destination for productive conferences, meetings, trade
shows, and incentive stays. Call us at 1-800-2-BRIARS to discuss your particular
needs, or visit our website, http://www.thebriars.com, to find out more and to see a video
tour of our grounds and buildings.
- Thompson Hall offers 15,500 sq. ft.
- Seating for up to 2,000 guests
- 1,000 sq. ft. of exhibition space
- Seating for 500 for meals
- Conference planning services
- Full-service banquet and dining facilities
- Corporate training & meeting rooms
- Executive board room
- Multimedia presentation capabilities
- On-site audio/visual technicians
- High-speed computer compatibility
171. What is unique about the Briars Resort, according to the advertisement?Correct
172. What did The Briars recently add?Correct
173. What information is NOT discussed in the advertisement?Correct
Questions 174-177 refer to the following information.
INTERNATIONAL TRAVEL EXPO – Shipping Instructions for US Exhibitors
Fastex has been designated the official transportation coordinator of equipment and
display materials for all exhibitors participating in the International Travel Expo. The
following information includes shipping dates, consolidation points, and documentation
requirements for the transportation into France of all your material for the exposition. The
following air freight cut-off dates have been selected to allow as much time as possible to
prepare your exhibition materials prior to shipment:
Door-to-door delivery No later than June 15th
Drop off at consolidation point No later than June 21st
Fastex is able to pick up your cargo from your facility and arrange delivery to one of our
domestic consolidation points: Oakland, Denver, New York, Los Angeles, or Houston.
Simply call us to schedule the pickup. If you choose, you may send your goods directly to
the consolidation point, prepaid. Please notify us of your freight’s impending arrival at the
consolidation point. Include the Carrier’s Bill of Landing/ Airway Bill information, the
gross weight, total number of pieces sent, and copies of the commercial invoices for the
goods sent. Whether we pick up your freight or it is delivered, we urge exhibitors to use
strong, wooden cases that offer protection from the weather for the transportation of
exhibition materials. In the event that your cases are secured with a lock or combination,
please don’t forget to provide the key or combination number to us for customs
174. Who is this information intended for?Correct
175. Where is the International Travel Expo being held?Correct
176. If shipments are sent to one of the consolidation points, what must be done?Correct
177. How does Fastex recommend that items be packed?Correct
Questions 178-180 refer to the following letter.
Customer Services Office
25 Cramden Road
To Whom It May Concern:
1 spent most of the last two days calling your customer service lines in an effort to resolve this situation
(see my customer reference number, A802234-202), but 1 have gotten nowhere.
So, I’m writing in the hopes that this letter will get into the hands of a more effective person. I’m really
hoping you can help me.
On Monday, May 16th, I was in the airport checking my baggage for a flight to Amsterdam, and the young
man who was helping me – James Strathcona was his name – tore the handle off my suitcase when he was
lifting it onto the conveyor belt. I have since inquired as to how much it would cost to fix and was told it
would be at least US$45.00. 1have enclosed a photocopy of the quote from the repairman.
On principle, I really feel these repairs ought to be paid by WorldTravel, as the damage was done while
one of your people was handling my luggage. However, I am being given the run-around by your customer
service staff whenever I call. One young man was even so bold as to suggest that the suitcase was probably
worn out and ready to break anyway. I assure you that this is not true: I only recently bought the set, and
the only reason it was broken was that it was handled with excessive force.
In all other dealings I’ve had with your company, I have had very positive experiences and I have no wish
to fly with another airline.
I look forward to hearing from you soon, and I very much appreciate your help.
178. What is the purpose of the letter?Correct
179. What was the Customer Service department’s response to Ms. Smallwood’s claim?Correct
180. Why did Ms. Smallwood go to see a repairman?Correct
Questions 181-185 refer to the following manual and e-mail.
E-KIavier Digital Piano – User’s Manual
Thank you for purchasing an E-Klavier Digital Piano by SoundDesign! Please carefully read the user’s
manual prior to operating your digital piano. Not only will it enhance your experience, it will also extend the
life of your machine. Your E-Klavier Digital Piano is manufactured to the most exacting specifications using
the best materials available. By following the instructions contained in this manual, it will provide you with
a lifetime enjoyment. In addition to this manual, there is more information on the SoundDesign website.
The surface of your new E-Klavier Digital Piano by SoundDesign is coated with our patented high-gloss
enamel to mimic the finish of the highest-quality grand pianos. It is susceptible to scratching. Should it
require cleaning, you should wipe it with a lightly-dampened cloth. Under no circumstances should you use
detergents or abrasives to clean any part of the surface, as scratching or discoloration may result.
Should you have any problems with your digital piano that are not covered by the material in this manual,
first check the FAQ and troubleshooting sections of our website at http://www.sounddesign.com. If you still
cannot find a solution to your problem, call our service representatives at the number on the back cover of
the manual, or e-mail them at email@example.com.
To Whom It May Concern:
I recently purchased a T-201 E-Klavier, and have been very satisfied. It has so many useful
functions! If anything, it has too many. (It took me a whole afternoon to figure out how to use it
properly; but, then again, I’m not exactly skilled with electronic gadgets.) It really lives up to the
promises in your literature. The sound is excellent. My son-in-law, who is a concert pianist, was
impressed, so that says a lot.
Anyway, the main reason I’m writing is that my little granddaughter spilled her grape juice all
over the top of the keyboard. I mopped most of it up at the time, but some got under the lid and
now it’s a sticky mess in there. I tried using a damp cloth as the user manual recommends, but
it’s just not coming off. I looked through all of the material on the website, too, but I think this
problem is rather unique. I’m worried about ruining the finish, so I’m asking if there are any
soaps or detergents that I could safely use.
Thanks a lot,
181. What are owners of the T-201 E-Klavier instructed to do?Correct
182. What are consumers told to do if there is a problem with their E-Klavier?Correct
183. What should be used to clean the surface of the keyboard?Correct
184. What is the purpose of the e-mail?Correct
185. What has Mr. Wilson already tried?Correct
Questions 186-190 refer to the following itinerary and note.
Small Business Association Conference – Thursday, August 18th
Seminar – Itinerary
7:30 a.m. Registration Opens 8:00 a.m. – 8:20 a.m. Opening Ceremony 8:20 a.m. – 10:20 a.m. Session I
“Seven Irrefutable Rules of Small Business Growth,” Part I, with
10:30 a.m. – 11:50 a.m. Session II
1. “Creating a Winning Culture of Innovation” with Bill Ripley
2. “21st Century E-marketing,” with Richard Grant
Noon Luncheon 1:00 p.m. – 6:00 p.m. Workshops held in Marchand Hall 6:00 p.m. – 7:00 p.m. Break 7:00 p.m. – 10:00 p.m. Awards Dinner & Reception
Mikejust called from the airport in Toronto, and it looks like he’s going to be arriving late. There was
some mix-up with his flight, I guess. Apparently, he told his secretary that he was expecting to be
leaving tonight, but for some strange reason she booked the flight for tomorrow morning. That
means that he won’t be able to be here for his presentation. Anyway, he sounded really worried about
it, and I didn’t really know what else to do, so I said we’d rearrange the schedule. He won’t be here
until 11 o’clock at the earliest, so I’ll have to put you and Richard first in Session I. I know you were
only scheduled to speak for about 30
minutes, but I’d really appreciate it if you could stretch your
presentation out a bit – maybe have a question-and-answer session or something. You need to fill
about an hour. I know it’s last minute, but these things happen. Whenever he gets in, we can start his
session, and it won’t be too bad. I figure, at worst, we’ll be running about half an hour late. Oh, and
could you please let everyone know about the changes when you give your presentation tomorrow
Thanks a lot for understanding.
See you tomorrow,
186. When was Michael Bornstein originally supposed to deliver his presentation?Correct
187. Who is the note for?Correct
188. Why can Mr. Bornstein not give his presentation at 8:20 a.m.?Correct
189. When was the e-mail sent?Correct
190. Who will inform the people attending the conference of the schedule changes?Correct
Questions 191-195 refer to the following contract and letter.
Hours of Work
All employees are expected to be present and on time for every working day. When
circumstances prevent you from reporting to work, or when you know in advance that you will
be late, you are expected to notify your manager prior to your normal start time.
If you are absent from work for three consecutive working days for reasons of illness, a
doctor’s statement regarding the nature of your illness and verifying consultation time and
date may be required. Failure to provide doctor’s verification of illness upon request may result
in the time off being classified as an unexcused absence and your pay may be adjusted.
If you are absent from work without notification, it may be assumed that you are not
returning, and we reserve the right to immediately terminate your employment and include a
note in your record stating “voluntarily quit without notice.”
March 11th, 2005
Dear Mr. Witherspoon,
I’m writing to you in the hopes that you will understand my situation. Itrust that by now you will have heard
about my situation from my manager. I hope that I can at least be given the chance to explain my side of the
story. As for my manager, she is only doing her job, but Ido think she has been totally unreasonable in
following company policy to the letter and not giving the least bit of consideration to normal human error.
I was very ill from February 20th to 24th, and Itook those days off work to recover. I did not go to the doctor
as it was just a case of food poisoning, and all I really needed was bed rest. Idid, however, call each day to tell
my manager. When I returned to work, she asked me for a doctor’s note, and I told her I couldn’t produce one.
That was the last I heard about it until payday when Inoticed that my pay was short. I asked my manager
about it, and she told me that I wasn’t being paid for the days I was home sick from work. That’s when she told
me about the policy. And when I complained, she insisted I bring it up with you.
Needless to say, I’m very upset that this money was withheld from my pay. It was my understanding that I was
allowed to take paid sick days from work, and I’m sorry to say that I had no idea about this policy about having
to hand in a doctor’s note. I really need that money as I have a very tight budget this month. It was a mistake,
and, had I known, I certainly would have gone to the doctor about my condition. I hope you can understand my
191. According to the contract, what must be submitted if an employee is absent from work for three or more days?Correct
192. What could have happened if Ms. Wilson had not called her manager?Correct
193. Why did Ms. Wilson write to Mr. Witherspoon?Correct
194. What was the reason that Ms. Wilson did not get a doctor’s note?Correct
195. Who is Mr. Witherspoon most likely?Correct
Questions 196-200 refer to the following job posting and e-mail.
INTERDEPARTMENTAL JOB POSTING
Title: HUMAN RESOURCE MANAGER
Department: Human Resources
Reports to: Human Resources Director
The Human Resources department is moving from its former location at our Wilmington location to our
new facility in Arkansas. This will enable us to expand, necessitating the hiring of additional staff. In order
to oversee the training of these new staff and the successful transition to our new location, we are
seeking a highly organized, energetic individual to lead part of the expanded Human Resources team.
We feel it is important to hire someone with connections and experience in the company, so we are
initially only accepting applications from current staff, regardless of department.
Education and Training: A master’s degree in information management or business administration.
Ten years of experience in the field (at least two years with our company)
Proven track-record of management and budgetary responsibilities
Effective supervision of staff
Skills and Abilities:
Proven record of accomplishment of outstanding management and supervisory skills, including the
ability to train, direct, and motivate staff
Salary: Commensurate with experience
Application Deadline: Open until filled
196. Where would this job posting most likely be seen?Correct
197. Why is the HR department hiring a new manager?Correct
198. How did Ms. Appleby find out about the job posting?Correct
199. How long has Ms. Appleby worked for this company?Correct
200. Why does Ms. Appleby say she would like to relocate?Correct