Part 3 – Mini Test 7

41-43 conversation

M (41) Daisy, the agenda for the board meeting this afternoon hasn’t been printed yet. I need to put copies of it in the conference room by lunchtime. Can you get it to me in an hour?

W (42) The sales manager said that she had some topics to add. When we spoke, she said she hopes to e-mail them to me by 12:30.

M (43) Can you call now and tell her that she must have them in before 11:30? The CEO’s office will need to approve them before anything is printed. Otherwise, we’ll have to use the existing copy, which has already been approved.

44-46 conversation

W (44) I’m Professor Higgins from the Foreign Studies department. I just transferred here, and I’m trying to find my way around the campus. Could you show me around?

M I’d love to. I’ve been working here as a security guard for seven years, so I know the place quite well. Right now you’re at the Natural Sciences building. Where would you like to go?

W (45) My office is in a place called Stonewell Hall. Do you know where that building is?

M Of course. Do you see that brown brick building over there? That’s the student center. Next to it is Campbell Hall, which is the main building. (46) If you take the path running between those two buildings, it should take you right to your office.

47-49 conversation

M Hi. (47) I recently purchased this vacuum cleaner here, but it turns out this model isn’t the one I need for my kind of floors. Could I exchange it for a different model? (48) I have the receipt right here.

W That’s no problem, sir. As long as you have all of the attachments and original packaging, you’re allowed to exchange it. (49) However, you will need to cover any difference in the price if the product you select is more expensive than this one.

M That’s fine. In fact, I looked online and found a model that fits my needs exactly. It’s about thirty dollars more, but it has a steam cleaning function.

50-52 conversation

W Good afternoon. This is Rosaline from Sky High Travel. How may I help you?

M (50) My name is Rodrigo Suarez, and I ordered some airline tickets through your company’s Web site last Monday. (51) I was informed that a receipt would be sent to my e-mail account, but I still haven’t received any confirmation of my booking.

W Let me see … Oh, I can confirm that your reservation is stored in our database. (52) Please wait a moment, and the receipt should arrive soon. I apologize for this delay.

53-55 conversation

W Hey, Gareth. Have you seen Nadia? (53) She’s supposed to give a factory tour to Ms. Earnshaw in a few minutes, and I can’t find her anywhere. Ms. Earnshaw runs a large IT company, so she’s a very important client. I don’t want to keep her waiting.

M (54) That’s really strange. I saw Nadia just a minute ago. She had her tour notes and was ready to go.

W Well, we need her soon. (55) Could you look for her in the cafeteria while I check the employee lounge? Please call me on my cellphone if you find her.

56-58 conversation

M Ms. Robinson. I’ve heard that a lot of our employees have been complaining about the quality of the food in our cafeteria. (56) Perhaps we should do something to provide a more nutritious menu.

W Yes, I agree with you. (56) It will improve our efficiency if people are eating healthier. But do you think we can find room in our budget to make it happen?

M (57) I heard about a very cheap catering company that just opened for business. They do most of their business on the Internet, so their costs are very low, and their service is flexible and rapid.

W Sounds like it might be worth a try. Why don’t we discuss this option at the weekly meeting on Wednesday? (58) Could you draw up a short proposal to explain the idea by then?

59-61 conversation

M (59) I just found out that the head office will be sending someone to review our safety protocols. I need you to ensure that all company policies are being followed.

W We already do that. (59) All maintenance personnel are required to complete a report each week, and I run random spot checks on a monthly basis.

M (60) I’m still worried about what the inspector might find, as there will be major consequences if we do not receive a passing score.

W I understand. I’ll review the procedures with the staff. (61) If you’d like, I can also give you a report with an overview of the latest repairs we’ve done.

62-64 conversation

W Excuse me. (62) I have a plane ticket for Southeast Airlines’ flight 507 to Chicago, but they just announced that the flight was canceled. What should I do now?

M Don’t worry. Do you still have your boarding pass? (63) Just take it over to that counter, and you’ll be given a new boarding pass for the next flight to Chicago.

W (64) But are you sure my credit card won’t be charged for this new ticket? I don’t want to pay for it twice.

M No, we don’t charge any money here. Your bill has already been processed by your travel agency.

65-67 conversation

W (65) I’m calling regarding an issue with my Internet connection. The speed is very slow, and it takes a long time to open Web pages.

M That’s strange. I can certainly look into it for you. (66) Could you give me your client reference number, please?

W Yes. It’s 749-283. The problem started about two days ago, but I have had trouble getting through on this hotline number.

M I apologize for the inconvenience. Actually, we’ve had a lot of calls because of the same issue. (67) I think you might have faulty wiring between your house and the street, so I am going to schedule an electrician to check it out this afternoon.

68-70 conversation

M Diane, are you still at work? (68) I’m stuck in a traffic jam now, but I realized that I forgot to bring some contracts that I printed. They should still be in the tray of the printer.

W Yes, they’re here. (69) Would you like me to bring them in person to Ms. Gates’ office so that they’ll be there when you arrive?

M Actually, I’m not going to her office. I’m on my way to a dinner appointment.(68) (70) What I’d like you to do is give them to Moritz Klein. (70) He’s joining me later tonight, but I don’t think he’s left his office yet.

W All right. I’ll check if he’s here and then give him